How does free shipping work?
After you place an order, our awesome warehouse team will race to prepare your package in a nondescript mailer within 48 hours. They’re pretty competitive though, and their current record is less than 12 hours.
As they practice for their Olympian spotlight, you’ll receive email notifications every step of the way.
From there, your order will be handed off to one of our shipping partners and you’ll receive a tracking number so you know exactly when to sprint with joy to your mailbox. You can expect to receive your package in 3-10 days when using standard shipping.
How do I track my package?
When your order is ready for transit, you will receive a shipping confirmation with your tracking number via email - you can also view the status of your orders and subscriptions at any time from the Account page of our website.
Where can you ship to?
Our products are currently available across the continental United States where local regulations allow! (We are unable to ship to Hawaii or Washington state at this time)
Please note local regulations could be subject to change at any time; while we make our best effort to inform customers of changes that will impact them, we are unable to give legal advice and recommend you read up on any local legislature that could impact these products.
How do I change/cancel my order?
You can view the status of your order at any time via the
Account page of our website.
You will also receive updates via email as your order is packed and handed off to be shipped.
When will my order ship?
Orders are fulfilled within standard business hours Monday thru Friday at our warehouse facility in Madison, WI. Most orders ship same-day, but orders placed after 3pm EST, on holidays, or over the weekend may take up to 48 hours to fulfill. You will receive a tracking number via email when your package is prepared for transit.
Please note we are unable to support overnight shipments at this time. Our expedited shipping options will reduce the total transit time, but our team still needs time to prepare and pack your order.
What methods of payment do you accept?
We accept all major credit cards. We also offer Buy Now, Pay Later options through Sezzle.
For security reasons, we do not offer gift cards or transferrable store credit at this time.
We do not currently accept any form of digital currency
Do you have a Money Back Guarantee?
At Indacloud, we strive to provide our customers with high-quality products and exceptional service; that said, we understand that there may be instances where you need to request a return. Our legendary customer service team is here to help!
We offer both a standard return policy and a New Customer Worry-Free Guarantee, so you’re covered at every stage of your stoner journey.
You can read our full policy here.
How is any of this legal?
The 2018 Farm Bill legalized the production, sale, and manufacturing of hemp derived products at the federal level, including all of the cannabinoids within. This bill redefines “hemp” as cannabis with a low THC content and removes it from the Controlled Substances Act. This includes everything derived from hemp such as CBD and THC, so long as the finished product has less than 0.3% Delta-9 THC on a dry weight basis.
This means that all of our products are federally legal to own, ship and consume. No medical card required!
How old do I have to be to purchase hemp products?
You must be 21 years or older at time of purchase to order from our site.
We take age restrictions very seriously; misrepresenting yourself to fraudulently obtain products is a direct breach of our
Terms of Service, and could lead to legal consequences.
Are Indacloud products lab tested?
Yes! All of our products are rigorously lab tested by a certified 3rd party lab that confirms our products are the right potency and free of harmful contaminants. These lab tests are referred to as Certificates of Analysis, or COAs.
You can find our COAs publicly posted
here.
Do Indacloud products get you high?
Absolutely, our products are very effective. Please use caution, as everyone has a different tolerance to THC. We highly recommend beginners start with a lower dose to see how it affects you.
Are Indacloud edibles vegan?
Indacloud gummies, including our Soda Shop, Delta 8, and Sleep Bliss series are all vegan. We use fruit pectin instead of traditional gelatin to form our gummies, giving them an amazing texture and making them free of any animal products.
Please reference the product pages of our other edibles to confirm they will meet your dietary needs before purchasing.
What is the difference between hemp and marijuana?
Both hemp and marijuana are part of the same plant species commonly referred to as Cannabis. They are similar, but have naturally higher concentrations of different compounds known as cannabinoids. Some of these cannabinoids are THC, CBD, and hundreds more with varying effects and amounts within the natural plant.
We sell hemp cannabis products compliant with the federal 2018 Farm Bill.
Is this “fake weed”?
Nope! Our products do not contain synthetic cannabinoids or vape additives; only the best hemp cannabinoids you can legally get on the Internet!
What is the difference between THC, Delta-8 THC, and THCA?
Great question! When most people say THC, they are referring to Delta-9 THC specifically – stoners’ favorite cannabinoid for unlocking creativity, giggles, and great snacks! Known for feelings of euphoria, relaxation, and altered senses, THC provides the “high” and majority of therapeutic benefits we expect from weed.
THCA, or tetrahydrocannabinolic acid, is the precursor to Delta-9 THC, commonly found in raw cannabis plant matter. When THCA is heated or dried, a process called decarboxylation, the -A falls off and the THCA is converted to THC.
Delta-8 THC is a minor cannabinoid that also occurs naturally in cannabis plants. It is chemically similar to Delta-9 THC, with a slight difference in the location of a double bond on the molecule. Delta-8 THC is reported to have milder psychoactive effects than Delta-9 THC, making it great for beginners and folks seeking the therapeutic benefits of cannabis without as intense of a “high.”
How do I use the Rechargeable Vape Battery from Indacloud?
Using the Indacloud Rechargeable Vape Battery is as simple as it is efficient. First, ensure your battery is fully charged for a maximum vaping experience. Then, screw on your preferred 510-compatible cartridge onto the battery. The universal design makes it easy to attach a variety of cartridges. To activate the vape, click the button five times in rapid succession. Once it's on, you're ready to enjoy a superior vaping experience. When you're done, you can turn it off using the same method - click the button five times swiftly. This feature conserves battery life and maintains safety by preventing accidental ignition.
What makes Indacloud's Rechargeable Vape Battery different from others in the market?
Indacloud's Rechargeable Vape Battery stands out due to its combination of power, compatibility, and convenience. Its robust and compact design allows for discreet use while ensuring a strong power output. The universal 510 compatibility widens your choice of cartridges, allowing you to personalize your vaping experience. Furthermore, the battery's design makes it easy to turn on, off, and adjust the heat settings. In addition, the USB charging feature simplifies recharging and offers a quick recharge time, minimizing downtime.
Is the Rechargeable Vape Battery compatible with all types of cartridges?
Absolutely! The beauty of the Indacloud Rechargeable Vape Battery is in its versatility. It is designed to be compatible with 510 thread cartridges. This universal design allows you to pick and choose from a wide range of cartridges, allowing you to customize your vaping experience as per your preferences. Whether it's an Indacloud pre-filled cart or another universal 510 accessories, our battery has got you covered.
How do I adjust the heat settings on my Rechargeable Vape Battery?
Adjusting the heat settings on your Indacloud Rechargeable Vape Battery is a seamless process. This is done by rapidly clicking the button three times. This unique feature allows you to personalize your vaping experience, enabling you to enjoy different flavors and intensity levels. By providing you with control over the heat settings, we ensure that every vape session meets your unique preferences.
How can I charge my Rechargeable Vape Battery, and how long does it take to charge fully?
Charging your Indacloud Rechargeable Vape Battery is a straightforward task. You can use any widely-available Micro USB charger, commonly used for cell phones and other devices. The time it takes to charge fully depends on the remaining battery life, but on average, a full recharge will take around two to three hours. To ensure the longevity of your vape battery, it's recommended to avoid overcharging it. Always disconnect the battery once it's fully charged.
Can I use the Indacloud Rechargeable Vape Battery while it's charging?
Although the temptation may arise to vape while your battery is charging, it is not recommended to do so. Using the vape battery while it's charging can potentially harm the battery's lifespan and overall performance. Moreover, it can interrupt the charging cycle, leading to decreased efficiency. It's best to allow your vape battery to fully charge before using it again. This practice ensures you enjoy the maximum output and longevity of your Indacloud rechargeable vape battery.
How long does the Indacloud Rechargeable Vape Battery last on a full charge?
The battery life depends mainly on the frequency and intensity of use. However, a fully charged Indacloud Rechargeable Vape Battery can last up to several days under regular use. The built-in power-saving feature that allows you to turn off the vape battery when not in use significantly extends the battery life, ensuring you can enjoy your vaping sessions without frequent interruptions for recharging.
What should I do if my Indacloud Rechargeable Vape Battery is not working?
Firstly, make sure your vape battery is fully charged. If it's charged and still not functioning, ensure the cartridge is properly attached. Sometimes, the issue might be a misalignment or improper cartridge attachment. If the battery still doesn't work, adjust the heat settings by rapidly clicking the button three times. In case you continue facing issues, please contact our customer support.
Are there any safety features included in the Indacloud Rechargeable Vape Battery?
Yes, the Indacloud Rechargeable Vape Battery includes several safety features. One notable feature is the ability to turn off the battery manually. You can turn off the battery when not in use by clicking the button five times, preventing unintentional activation and conserving battery life. Additionally, it is advised to avoid overcharging, which can harm the battery in the long term. Always disconnect the charger once your battery is fully charged.
How does adjusting the heat settings on the Indacloud Rechargeable Vape Battery affect my vaping experience?
Adjusting the heat settings on your Indacloud Rechargeable Vape Battery allows you to customize your vaping experience to your liking. Different heat levels can significantly impact the intensity and flavor of your vape. Lower heat settings typically result in a smoother and more flavorful hit, while higher heat settings can produce a stronger hit with more vapor. By offering this adjustability, we ensure you can tailor your vaping sessions to your specific preferences.
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